Terms & Conditions
The acceptance of these Terms and Conditions is given when you make a purchase from DIA Studios. It is super important to read the Terms and Conditions below carefully before purchasing on the website.
By using DIA Studios web services you are agreeing to all of the Terms and conditions stated below, these may be updated from time to time, so it is essential that you read the terms if theres any changes.
Sales & Discounts
Black Friday discount codes are only redeemable on full price items which are also returnable in accordance with our usual return policy and extended Christmas period returns policy. Sale and Clearance items from the sale section are refundable with a Giftcard only of the amount paid.
Placing an order
Remember to check your account and delivery information to ensure everything is correct before submitting your order as we may not be able to amend it.
When you submit an order, we will send you an email acknowledging receipt of your order. This does not mean that we have accepted your order. Only when your order has been shipped the order has been accepted.
You will also receive a shipping confirmation email once this has taken place. If we are unable to supply you with a product, we will inform you of this in email and offer you an alternative if applicable.
Please allow 1-2 days dispatch (especially during busy times of year)
The right to reject / cancel your order.
All orders on the Website are subject to availability. We reserve the right not to accept your order for any of these reasons:
— The product is not in stock
— If your billing information is not correct / verifiable
— If your order is flagged up by our security systems as unusual or susceptible to fraud
— There is reason to believe that you are a selling our products with no prior agreement to do so
Data Check: Checks may be assessed on your details before shipping your order. These checks may include verifying your address and checking for fraud. This is automated and filters out any suspicious orders that may be fraudulent. All fraudulent orders will be investigated and prosecuted if necessary.
Delivery
Orders are only packed & posted Monday-Friday.
UK Next day guaranteed delivery must be ordered before 1pm on a working day to be posted that day. Guaranteed next day delivery will arrive the next day Monday - Saturday excluding Sundays & Bank holidays.
UK Express 1-2 days will arrive between Monday-Saturday but excludes Sundays & Bank holidays
UK Standard arrives in 3-4 days excluding Sundays & Bank holidays
Returns
Before returning please contact us via Email or Instagram, all return shipment information will be sent over for you within 72hrs.
Christmas Returns 🎁
We’ve extended our returns policy for Christmas 2023. Orders placed between 13th November 2023 and 18th December 2023 can be returned up until 8th January 2024 for a refund back to your original payment method or exchanged
Orders placed after 18th December 2023 are subject to our returns policy below.
Standard policy- We allow 14 days to return unused & unworn items.
To be eligible for a return or exchange, the item must be unused and in the same condition as it was when received. If it is defective or worn upon return, a refund will not be issued or a deduction for damaged goods will be taken
Custom and Personalised orders do not apply to this policy and a return will not be accepted
We are not responsible for return shipping costs. You must return your item via tracked or signed for delivery and keep the receipt as proof of return, this will be requested from you when you email us. If the return is subject to custom charges these will be deducted.
If your return tracking says: 'Collected from your customer service point Bolton West DO' then your return has got to us safely and will be processed within 7 working days. So there is no need to email about this unless you have not received your refund within 7 working days.
Returns contact: info@diastudios.co.uk Always include your order number & order name so any issues can be resolved quickly for you. And always check your junk folder for email replies.
Refunds
Once we receive your return, we will inspect the product. We will notify you on the status of your return and refund. Refunds will be returned to the original payment method usually within 14 days.
Refunds only apply to the items purchased. A refund will not be given for any added postage costs such as Express or Next day delivery shipping options. A percentage of the postage paid for us to initially ship out will be deducted from the return cost (£2). If you return two or more items together (£3) will be deducted from the total refund. Upon request this amount can be discounted off your next order.
Customers whom have paid via Klarna are subject to a further 5% total deduction for Klarna fees that we paid on that transaction. Upon request this amount can be discounted off your next order. If you do not pay via Klarna you are not subject to this.
Fees will be deducted for returns outside of the return period and in most cases no refund will be given and the item returned back to you
Upon purchasing from us you hereby agree with the above terms
Complaints
Please let us know if you have any complaints or comments: info@diastudios.co.uk
You must notify us with any issues with delivery or with an item within 30 days of your order date
Intellectual property rights