Returns & Exchanges
Returns
Before returning please contact us via Email, all return shipment information will be sent over for you within 72hrs. Always include your order number & order name
Christmas Returns 🎁
We’ve extended our returns policy for Christmas 2023. Orders placed between 13th November 2023 and 18th December 2023 can be returned up until 8th January 2024 for a refund back to your original payment method or exchanged
Orders placed after 18th December 2023 are subject to our returns policy below.
Standard policy- We allow 14 days to return unused & unworn items.
To be eligible for a return or exchange, the item must be unused and in the same condition as it was when received. If it is defective or worn upon return, a refund will not be issued or a deduction for damaged goods will be taken. We advise you return in the original box.
Sale / Clearance / Sample items are refundable with a Giftcard only of the amount paid.
Custom and Personalised orders do not apply to this policy and a return will not be accepted
We are not responsible for return shipping costs. You must return your item via tracked or signed for delivery and keep the receipt as proof of return, this will be requested from you when you email us. If the return is subject to custom charges these will be deducted.
If your return tracking says: 'Collected from your customer service point Bolton West DO' then your return has got to us safely and will be processed within 7 working days. So there is no need to email about this unless you have not received your refund within 7 working days.
Returns contact: info@diastudios.co.uk
(Always check your junk folder for email replies)
Sales & Discounts
Black Friday discount codes are only redeemable on full price items which are also returnable in accordance with our usual return policy and extended Christmas period returns policy. Sale and Clearance items from the sale section are refundable with a Giftcard only of the amount paid.
Refunds
Once we receive your return, we will inspect the product. We will notify you on the status of your return and refund. Refunds will be returned to the original payment method usually within 14 days.
Refunds only apply to the items purchased. A refund will not be given for any added postage costs such as Express or Next day delivery shipping options. A percentage of the postage paid for us to initially ship out will be deducted from the return cost (£2). If you return two or more items together (£3) will be deducted from the total refund. Upon request this amount can be discounted off your next order.
Customers whom have paid via Klarna are subject to a further 5% total deduction for Klarna fees that we paid on that transaction. Upon request this amount can be discounted off your next order. If you do not pay via Klarna you are not subject to this.
Fees will be deducted for returns outside of the return period and in most cases no refund will be given and the item returned back to you
Upon purchasing from us you hereby agree with the above terms
Contact us:
Always include your order number & order name so any issues can be resolved quickly for you
Email: info@diastudios.co.uk